Privacy policy

Last Updated: October 13, 2026

Pitaiche (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit pitaiche.com, place an order, or contact us.

1. Information We Collect

We may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order and transaction information
  • Customer service communications
  • IP address, browser type, device information, and website activity

Payment information is processed by Shopify and applicable payment providers through the checkout services available on our store.

We generally do not directly receive or store complete credit or debit card numbers.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments, returns, and refunds
  • Provide customer support
  • Communicate about orders and services
  • Prevent fraud and unauthorized transactions
  • Improve our website and shopping experience
  • Comply with applicable legal obligations
  • Send marketing communications where permitted and requested

You may unsubscribe from marketing emails at any time.

3. How We Share Information

We may share information with service providers that help operate our store, including:

  • Shopify
  • Payment providers
  • Shipping and delivery providers
  • Customer support providers
  • Analytics and advertising providers, where enabled
  • Technology and security providers

We may also disclose information when required by law or when reasonably necessary to protect our customers, business, or legal rights.

Pitaiche does not sell customer contact information.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Operate our website and checkout
  • Remember customer preferences
  • Maintain website security
  • Understand website usage
  • Support analytics and advertising where enabled

You can manage cookies through your browser settings and any privacy controls available on our website.

5. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a copy of your information
  • Withdraw consent where applicable
  • Opt out of certain targeted advertising or data-sharing activities

To submit a privacy request, contact us at support@pitaiche.com.

We may need to verify your identity before completing certain requests.

We will respond to verified privacy requests within the timeframes required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process transactions
  • Provide customer service
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Payments are processed through Shopify and applicable payment-provider checkout systems.

8. Children's Privacy

Our store is intended for general shoppers and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us.

9. Third-Party Services

Our online store is hosted by Shopify, which may process personal information in connection with providing ecommerce, checkout, payment, security, and related services.

Our website may also use or link to services provided by other third parties.

These third parties may have their own privacy policies and practices. We encourage customers to review the applicable privacy policies when using those services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: Pitaiche
Website: https://pitaiche.com
Email: support@pitaiche.com
Phone: +1 253-234-9637
Contact Address: 1021 S Beeman St, Airway Heights, WA 99001, United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

Customer service inquiries are typically answered within 1–2 business days.