Shipping policy

Last Updated: October 13, 2026

Thank you for shopping with Pitaiche.

This Shipping Policy explains how we process, ship, track, and deliver your orders.

1. Shipping Cost

Pitaiche offers free shipping on all orders.

There is no minimum purchase amount required to qualify for free shipping.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing may include order verification, preparation, packaging, and handoff to the shipping carrier.

Business days are Monday through Saturday, excluding applicable public holidays.

Orders placed on Sundays or public holidays will begin processing on the next business day.

During holidays, promotions, severe weather, or periods of unusually high order volume, processing may take slightly longer.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated transit time is generally 5–10 business days.

Processing Time: 1–3 business days
Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–13 business days

Delivery times are estimates and are not guaranteed.

Occasional delays may occur due to carrier operations, weather conditions, public holidays, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when provided by the carrier.

Please allow approximately 24–72 hours after shipment for tracking information to update in the carrier's system.

If you have questions about your tracking information or shipment, please contact us at support@pitaiche.com.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@pitaiche.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has shipped.

6. Delayed Orders

Occasionally, an order may experience delays beyond the estimated delivery timeframe.

If your order has not arrived within the expected delivery period, please contact us at support@pitaiche.com and include your order number.

We will review the available tracking information and assist you with the next steps.

7. Lost Packages

If tracking information indicates that a package may be lost in transit, please contact us at support@pitaiche.com.

We will review the shipment information and work with the shipping carrier where appropriate.

If a package is confirmed as lost during transit, we will provide an appropriate resolution, which may include a replacement or refund.

8. Damaged or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@pitaiche.com within the applicable return period.

Please include your order number and, when applicable, clear photos showing the issue.

Returns and refunds for damaged, defective, or incorrect items are handled according to our Return and Refund Policy.

9. Failed or Returned Deliveries

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or another delivery issue, it may be returned to the sender.

If this occurs, please contact us at support@pitaiche.com.

We will review the order and available delivery or reshipment options and provide further instructions.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, or business operations.

When changes are made, we will update the Last Updated date at the top of this page.

11. Contact Us

If you have questions about shipping or your order, please contact us:

Store Name: Pitaiche
Website: https://pitaiche.com
Email: support@pitaiche.com
Phone: +1 253-234-9637
Contact Address: 1021 S Beeman St, Airway Heights, WA 99001, United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

Customer service inquiries are typically answered within 1–2 business days.