Refund policy
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Last Updated: October 13, 2026
Thank you for shopping with Pitaiche.
We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return according to the terms below.
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be:
Unused, unworn, and in its original condition
Returned with original tags and packaging
Accompanied by proof of purchase or order information
Items that have been worn, used, washed, altered, or damaged after delivery are not eligible for return or refund.
Returns are accepted by mail.
Before sending an item back, please contact us at:
Please include:
Your order number
The item you wish to return
The reason for the return
Our customer service team will review your request and provide the appropriate return address and return instructions.
Please do not send a return before contacting us and receiving return instructions.
If the return is due to a damaged, defective, incorrect, or incorrectly shipped item, Pitaiche will be responsible for the return shipping cost.
For returns due to personal preference, incorrect size selection, change of mind, or other non-defective reasons, the customer is responsible for return shipping costs.
We do not charge a restocking fee.
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us at support@pitaiche.com within the applicable 30-day return period.
Please include your order number and clear photos showing the issue.
We will review the information and provide an appropriate solution, which may include a replacement or refund.
If the issue is confirmed to be our error, Pitaiche will be responsible for the return shipping cost.
The following items are not eligible for return:
Items that have been worn, used, washed, altered, or damaged after delivery
Personalized or customized products
Gift cards
Items clearly marked as Final Sale or Non-Returnable before purchase
This does not affect your rights if an item arrives damaged, defective, or incorrect.
If you would like a different size, color, or product, please contact us at support@pitaiche.com.
Where available, we may offer an exchange.
In some cases, the appropriate option may be to return the original item for a refund and place a new order.
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
Approved refunds will be processed within 5 business days after we receive the returned item and issued to the original payment method.
After the refund has been issued, please allow approximately 5–10 business days for the funds to appear in your account.
Actual posting times may vary depending on your bank, card issuer, or payment provider.
If more than 10 business days have passed after your refund was issued, please contact us at support@pitaiche.com.
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing or has shipped, cancellation or modification may no longer be possible.
If we cancel all or part of an order after payment has been collected, the amount paid for the canceled item(s) will be refunded to the original payment method.
If the order has already shipped, you may request a return after delivery according to this policy.
If you have questions about a return, exchange, or refund, please contact us:
Store Name: Pitaiche
Website: https://pitaiche.com
Email: support@pitaiche.com
Phone: +1 253-234-9637
Contact Address: 1021 S Beeman St, Airway Heights, WA 99001, United States
Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed
Customer service inquiries are typically answered within 1–2 business days.
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